MMOs, generally speaking, have pretty bad character creation systems. The best I’ve seen has probably been that of EVE Online (a game where you almost never see your character) or APB (a game where the character creator was literally the only redeeming thing about it).
In this two minute video demonstrating the various ins and out of the Elder Scrolls Online system, it seems they’ve come up with something on the good end of MMO creators, and certainly the best I’ve seen in any Elder Scrolls game to date, even Skyrim.
The key is in the range of options. Too many games have you stuck to a few face archetypes of a body somewhere in between “Olympian fit” and “superheroic.” In The Elder Scrolls Online, you can be tall, short, ripped, chubby, and Runescape Powerleveling anything in between. Facial mixing seems to create a diverse set of options as well, and even individual body pieces like shoulders or hands are able to be altered.
And of course, Elder Scrolls has the task of doing all this with a collection of different races, rather than just humans.